Shipping policy

Last updated: June 2026

This Shipping Policy applies to physical products purchased through our store. Our programs, counseling, biofeedback sessions, and digital resources are delivered electronically or scheduled directly with you, and do not require shipping.

Order Processing

  • Orders are processed within 1–3 business days of payment confirmation (excluding weekends and holidays).
  • You will receive a confirmation email when your order is placed, and a second email with tracking information once it ships.
  • Orders placed on weekends or holidays begin processing the next business day.

Shipping Times & Rates

  • Shipping options, estimated delivery windows, and rates are calculated and displayed at checkout based on your location and the items in your order.
  • Domestic (U.S.) orders typically arrive within 3–7 business days after shipping.
  • International orders typically arrive within 7–21 business days after shipping, depending on destination and customs processing.

Estimated delivery times are provided by our carriers and are not guaranteed.

International Orders, Duties & Taxes

  • International customers are responsible for any customs duties, import taxes, or fees charged by the destination country. These are not included in your order total or shipping charge.
  • Delays caused by customs are outside our control and are not eligible for refunds of shipping costs.

Tracking Your Order

Once your order ships, you will receive a tracking number by email. If you have not received tracking within 5 business days of your order, please contact us at info@marcela.love.

Lost, Delayed, or Damaged Shipments

  • If your order is significantly delayed, lost in transit, or arrives damaged, contact us at info@marcela.love and we will work with you and the carrier to resolve it.
  • For damaged items, please include photos within 48 hours of delivery so we can arrange a replacement or refund (see our Refund & Return Policy).

Incorrect Addresses

Please ensure your shipping address is complete and accurate at checkout. We are not responsible for orders shipped to an incorrectly entered address. If a package is returned to us due to an incorrect or incomplete address, you may be responsible for reshipment costs.

Contact

Questions about shipping? Email us at info@marcela.love.